Privacy policy

Effective Date: 2026-01-13

1. Introduction

This Privacy Policy (the "Policy") explains how personal information is collected, used, and disclosed when you visit or make a purchase from pationook.com (the "Site"). The Site is operated under the trade name Patio Nook by Ortega Enterprises LLC ("Company," "we," "us," or "our"), a New Jersey limited liability company doing business as Patio Nook.

Patio Nook is an independent online retailer operated by Ortega Enterprises LLC. We curate and source a range of outdoor living, patio, backyard, and lifestyle products—including pergolas, gazebos, fire features, outdoor furniture, grills, and related solutions—from trusted suppliers. Patio Nook is not affiliated with or endorsed by the brands featured unless explicitly stated.

Direct from Manufacturer to Consumer Program. Orders placed on this Site are fulfilled and shipped directly by the manufacturer or supplier on our behalf. As part of this fulfillment process, certain personal information (such as your name, shipping address, and phone number) is shared with our fulfillment suppliers so that your order can be shipped directly to you. By placing an order, you acknowledge and consent to this data sharing as necessary to complete your purchase.

This Policy applies to our website and any associated services (collectively, the "Service"). Our Service is available to customers located in the contiguous United States only (excludes Alaska, Hawaii, and U.S. territories). By accessing or using our Service, you agree to the collection, use, and disclosure of information as described in this Policy.

2. Definitions and Key Terms

  • Company: Refers to Ortega Enterprises LLC, a New Jersey limited liability company operating the Patio Nook brand.
  • Website: Refers to pationook.com.
  • Service: Refers to the Website and services provided through it, available to customers in the contiguous United States only.
  • Personal Data: Any information that can be used to identify an individual.
  • Device: Any internet-connected device used to access the Service.
  • Cookies: Small data files stored on your device to enhance functionality and analytics.
  • Fulfillment Supplier: The manufacturer or supplier who ships your order directly to you on our behalf.
  • You: Any visitor, customer, or user of the Service.

3. Information We Collect

We collect information when you:

  • Visit the Website
  • Place an order
  • Contact customer support
  • Subscribe to email communications
  • Fill out forms

Types of information collected:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and transaction details
  • IP address and browser information

4. How We Use Your Information

  • To process and fulfill orders, including sharing necessary data with our fulfillment suppliers
  • To communicate with you about orders, support, or inquiries
  • To send transactional emails (order confirmations, shipping updates, and support responses)
  • To send marketing communications such as promotional emails or abandoned cart reminders, where you have opted in or where permitted by applicable law
  • To improve website functionality and customer experience
  • To prevent fraud and ensure platform security
  • To comply with legal obligations

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at support@pationook.com.

5. Information from Third Parties

We may receive information from third parties such as payment processors, fraud-prevention services, analytics providers, and marketing platforms to help operate our business and improve our Service.

6. Sharing Your Information

We may share your information with:

  • Fulfillment Suppliers and Manufacturers: We share your name, shipping address, phone number, and order details with the manufacturer or supplier who fulfills and ships your order directly to you. This sharing is necessary to complete your purchase.
  • Payment Processors: To securely process your payment transactions.
  • Shipping and Logistics Providers: To arrange delivery of your order within the contiguous United States.
  • Marketing and Analytics Providers: To improve our website, run advertising campaigns, and analyze customer behavior (e.g., Google Analytics, Meta Pixel, or similar platforms).
  • Legal Authorities: When required by law, court order, or governmental authority.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information.

7. Cookies and Tracking Technologies

We use cookies and similar technologies (including pixels and web beacons) to improve functionality, analyze traffic, and personalize content. This may include first-party cookies set by our website as well as third-party cookies set by providers such as Google Analytics, Meta (Facebook), and other advertising or analytics platforms.

These technologies may collect information about your browsing behavior on our Site and across other websites for purposes such as retargeting and conversion tracking.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Site.

8. Data Security

We use commercially reasonable safeguards to protect your personal information, including SSL encryption and restricted access to sensitive data.

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

9. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, maintain business records, or comply with applicable legal requirements.

10. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, or restrict its use. Applicable rights may include those under:

  • New Jersey Consumer Fraud Act (NJCFA) and applicable NJ privacy protections
  • California Consumer Privacy Act (CCPA) — if you are a California resident, you have the right to know what personal information we collect, request deletion, and opt out of the sale of personal information (we do not sell personal information)
  • Other applicable U.S. state privacy laws

To exercise any of these rights, contact us at support@pationook.com. We will respond within a reasonable timeframe as required by applicable law.

11. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a minor, please contact us immediately at support@pationook.com.

12. Service Availability and International Visitors

Our Service is available to customers located in the contiguous United States only (excludes Alaska, Hawaii, and U.S. territories). We do not ship to or service customers outside this region.

If you access our Site from outside the contiguous United States, please be aware that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.

13. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

14. Changes to This Policy

We may update this Privacy Policy periodically. Any changes take effect upon posting to the Site with a revised effective date. We encourage you to review this Policy periodically.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Hours: Monday to Friday, 9:00 AM – 5:00 PM MST

By using Patio Nook (operated by Ortega Enterprises LLC), you acknowledge that you have read and agree to this Privacy Policy.

Ortega Enterprises LLC (operating as Patio Nook)
support@pationook.com
+1 (848) 301-2034
5830 E 2nd St Ste 6300, Casper WY 82609, United States