Terms of service

Effective Date: 2026-01-13

1. Introduction

These Terms of Service (the "Terms") govern your access to and use of the website located at pationook.com (the "Website") and any related services (collectively, the "Services"). The Website is operated under the trade name Patio Nook by Ortega Enterprises LLC ("Company," "we," "us," or "our"), a New Jersey limited liability company doing business as Patio Nook.

Patio Nook is an independent online retailer operated by Ortega Enterprises LLC. We curate and source a range of outdoor living, patio, backyard, and lifestyle products—including pergolas, gazebos, fire features, outdoor furniture, grills, and related solutions—from trusted suppliers. Patio Nook is not affiliated with or endorsed by the brands featured unless explicitly stated.

Direct from Manufacturer to Consumer Program. Orders placed on this Website are fulfilled and shipped directly by the manufacturer or supplier on our behalf. By placing an order, you acknowledge that your order will be shipped directly from our fulfillment supplier to your delivery address. Product details have been supplied by the manufacturer or supplier and may be hosted, synchronized, or transmitted through a third-party platform.

Product Disclaimer: Products sold on this Website are intended for residential outdoor and patio use only. They are not intended for commercial, industrial, or structural applications unless explicitly stated in the product listing. Always follow manufacturer installation and safety guidelines. Individual results and suitability may vary.

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.

2. Eligibility

By using the Services, you confirm that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are using the Services on behalf of a company or other legal entity, you represent that you are authorized to bind that entity.

3. Accounts and Registration

3.1 Account Creation

You may be required to create an account to access certain features. You agree to provide accurate, current, and complete information.

3.2 Account Responsibilities

  • Maintain the confidentiality of your login credentials
  • Be responsible for all activity under your account
  • Notify us immediately of unauthorized use

4. Orders and Payment

4.1 Product Availability

All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time.

4.2 Pricing

Prices are subject to change without notice. We are not liable for pricing errors or changes.

4.3 Payment Terms

  • Accepted payment methods may include Visa, Mastercard, American Express, and other options displayed at checkout
  • Payments are processed securely through Shopify Payments or approved third-party providers
  • You agree to provide accurate billing information

4.4 Order Acceptance

We reserve the right to refuse or cancel orders due to availability, pricing errors, or suspected fraud.

4.5 Order Cut-Off Time

Orders placed before 2:00 PM Eastern Standard Time (EST) on a business day are generally processed the same day, subject to availability and payment verification. Orders placed after 2:00 PM EST, on weekends, or on public holidays will be processed the next business day.

5. Shipping and Delivery

We ship to the contiguous United States only (excludes Alaska, Hawaii, and U.S. territories). Full shipping terms, timelines, and costs are outlined in our Shipping Policy.

As part of our Direct from Manufacturer to Consumer Program, orders are fulfilled and shipped directly by our suppliers. Estimated delivery timelines begin from the date of shipment confirmation, not the date of order placement.

Risk of loss and title pass to you upon delivery to the carrier.

6. Returns and Refunds

Returns, exchanges, and refunds are governed by our Return and Refund Policy. All returns require prior written Return Authorization ("RA"). Items returned without an RA may be refused.

7. Intellectual Property

All content on the Website, including text, images, logos, and software, is owned by or licensed to Ortega Enterprises LLC and protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to use the Services for personal, non-commercial purposes.

8. User Content

If you submit content, you grant us a non-exclusive, royalty-free, worldwide license to use, display, and reproduce such content in connection with the Services.

You may not submit unlawful, infringing, or abusive content.

9. Prohibited Activities

  • Violating applicable laws or regulations
  • Attempting unauthorized access to systems or accounts
  • Disrupting or interfering with the Services
  • Using the Services for commercial resale purposes without prior written consent

10. Disclaimers

The Services are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

Product information, descriptions, and specifications are supplied by manufacturers or suppliers and are provided for informational purposes only. We do not warrant the accuracy, completeness, or reliability of any product information.

11. Limitation of Liability

To the fullest extent permitted by law, Ortega Enterprises LLC shall not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of the Services, including but not limited to loss of profits, data, or goodwill, even if advised of the possibility of such damages.

12. Indemnification

You agree to indemnify, defend, and hold harmless Ortega Enterprises LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from your use of the Services or violation of these Terms.

13. Termination

We may suspend or terminate your access to the Services at any time, with or without notice, for violations of these Terms or for any other reason at our sole discretion.

14. Governing Law

These Terms are governed by the laws of the State of New Jersey, United States, without regard to conflict of law principles. You consent to the exclusive jurisdiction of the courts located in New Jersey for any disputes not subject to arbitration.

15. Dispute Resolution

Disputes will first be attempted to be resolved informally by contacting us at support@pationook.com. Please allow up to 30 days for us to attempt an informal resolution before initiating formal proceedings.

If unresolved, disputes will be settled by binding arbitration in the State of New Jersey, United States, except where small claims court is applicable.

All disputes must be brought individually and not as part of a class action, collective action, or representative proceeding.

16. Changes to Terms

We may update these Terms at any time. Changes take effect upon posting to the Website. Your continued use of the Services after any changes constitutes your acceptance of the updated Terms.

17. Miscellaneous

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect. These Terms constitute the entire agreement between you and Ortega Enterprises LLC regarding your use of the Services.

18. Contact Information

For questions or concerns regarding these Terms, please contact us:

  • Brand: Patio Nook
  • Legal Entity: Ortega Enterprises LLC (DBA Patio Nook)
  • Address: 5830 E 2nd St Ste 6300, Casper WY 82609, United States
  • Email: support@pationook.com
  • Phone: +1 (848) 301-2034

Hours: Monday to Friday, 9:00 AM – 5:00 PM MST

By using Patio Nook (operated by Ortega Enterprises LLC), you acknowledge that you have read and agree to these Terms of Service.

Ortega Enterprises LLC (operating as Patio Nook)
support@pationook.com
+1 (848) 301-2034
5830 E 2nd St Ste 6300, Casper WY 82609, United States